FREE SHIPPING ON ORDERS $55 OR MORE. *USE PROMO CODE FREESHIP*

Orders ship within 3-5 business days while personalized items ship 5-7 business days depending on the type of item(s) ordered and can only be delivered in the U.S. and its contiguous 48 states by Standard Delivery.  

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We will make every effort to process and ship your order promptly. However, due to weekends, holidays, and custom specifications and backordered items, orders may ship later than five (5) business days. Please note in some cases, you may receive more than one shipment. If so, you will be informed. We will also inform you of any delay in shipping that exceeds two (2) weeks. Back-ordered items will ship promptly using only a standard delivery method at no additional charge. It is the customer's responsibility to make sure that the "ship to address" is entered correctly. If any part of the shipping information is entered incorrectly (i.e. the zip code), Heart Touch Gifts will not be responsible for your package being delivered to the wrong address.

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Heart Touch Gifts does not refund postal/carrier shipping charges. If you return any item(s), without our pre-paid label, you are responsible for postal/carrier shipping charges. You are encouraged to ship your return via a trackable source, as Heart Touch Gifts cannot be responsible for merchandise lost in transit. For more details about returns, please see our Return/Exchange Your Order web page.

Please note, delivery refers to shipment from mail carrier to address. Our preferred mail carriers are USPS, UPS, and FedEx SmartPost. We advise you to use USPS or FedEx SmartPost to send a package to us. Other carriers, such as UPS and DHL, do not deliver to our address: P.O. Box 753, Bayonne, NJ 07002-0753.

 

Standard Delivery
Standard delivery within the continental U.S. usually takes up to 4-8 days after leaving us. Deliveries to Alaska & Hawaii may take longer. We are happy to offer a low cost, flat rate of $6.95 (price includes shipping & handling charge) in the contiguous 48 U.S. states. Deliveries are also made outside the contiguous 48 states, include AK, HI, GU,MP, PW, FM, MH, AS, PR, VI. Deliveries to these areas may take longer. The low cost, flat rate for delivery to these areas is $8.95 (price includes shipping & handling charge). Sorry, we are not able to ship to P.O. Boxes, rural, and APO, & FPO addresses, and countries outside the U.S.

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Express Delivery

We do not offer express delivery at this time.

 

Rush Orders

We do not offer rush orders at this time.

 

Delayed Shipment Date
We do not offer delayed shipments at this time.

Shipment of Exclusive Personalized and Customized Items
As soon as we complete the order processing, production and handling of merchandise (up to 10 days), your order is shipped to you by our chosen shipping method, usually USPS, UPS, or FedEx SmartPost.

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Back Orders

If you placed an order that contains a backordered item that is expected to take longer than two (2) weeks to ship, you will be notified promptly. You may cancel the backordered item at any time before it is shipped and receive a refund. Simply, send an email to orders.hearttouchgifts@aol.com and include your order number.

 

Missing Item(s)

If there is an item missing in your order (not including backordered item) any claim to that effect MUST be made within 7 days of receiving the package and all packing materials MUST be saved in case you have to initiate a claim against the shipping provider.

It is the policy of Heart Touch Gifts to wait at least 30 days before we file a tracer with the shipping provider for lost packages.

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Packaging Our Artwork
All artwork is packaged in cardboard, including corner protectors. We also use bubble wrap for maximum protection. When packaging giclee prints, we use acid free packaging material, and prefer flat packaging to avoid curling or creasing.

Delivery Times
Delivery times you can count on to the contiguous 48 States: Standard Delivery is 4-8 business days. 

All orders must be placed by 12PM EST to be considered for that business day. Please note that orders placed on Saturday or Sunday will be handled as Monday orders. Orders placed on Holiday Mondays will be handled as Tuesday Orders. If items need to be shipped in separate parcels on separate days, you will only be charged once per address.

We will inform you of any delay in delivery that exceeds beyond the maximum expected time frame noted above.

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Shipping To Address(es)
When using a Ship To Address instead of the Billing Address, there is no additional charge. Only one Ship To Address, other than the Billing Address, is accepted.

Shipping & Handling Charges
All handling charges are included in the prices listed below. Note, handling charges refer to the care and process of items packaged carefully, the handling of items to shipping carrier, and ensuring they are presentable upon arrival.