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Home // Customer Care // Return/Exchange An Order // Start a Return or Exchange

Start a Return or Exchange

Let’s get that sorted for you!

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While we hope you love everything you open, we know that sometimes a gift or treat just isn't quite the perfect fit. You may return or exchange your purchase within 30 days of delivery.

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First, take a peek inside your original shipping box—there should be a printed Return Sheet tucked inside to make things easy!

 

If that little sheet didn't make it or has gone missing, please don't worry. You can easily use our Start a Return or Exchange 

form below to let us know what you need.  Since you have 30 days from delivery to make a return or exchange, once you send it over, we'll email you a confirmation right away. Just print a copy of that email to tuck inside your package so we know it's yours when it arrives.

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Received something damaged or flawed? Please email us as soon as possible at orders@hearttouchgifts.com (include your order #), and we'll make it right immediately!

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Thank you so much for being a part of our shop family!

Start a Return or Exchange

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